ASHI Website Launch

If you have visited the ASHI website recently, you will surely have noticed the changes that have been made. ASHI
staff has been working hard to create a new website that better serves ASHI members and makes time on the new site
well spent. It was no secret that the previous design of the website was outdated, and it is ASHI’s commitment to
continue to grow and refine the website moving forward.

With the Redesign, We Set These Goals:

• Improve the user experience for members through improved organization throughout the different pages, more
  informative content, and increased access to benefits and various resources.
• Provide greater emphasis on the Find An Inspector search, for both members and prospective clients.
• Create new communication channels for internal and external messaging.
• Offer relevant information and resources for prospective clients and homebuyers, and better educate them about
  the benefits of home inspection.

Throughout the process of redesign, these goals guided all the choices that were made. In addition, the research we
conducted was a large factor in developing the website. Beginning with an invasive situation analysis of the current
site, combined with a deep dive into every corner of the old site, we began to truly get a sense of how the new site
could improve the previous trouble spots. From there, we conducted questionnaires and interviewed ASHI members to get
their direct feedback. It was especially helpful and insightful to understand the needs and wants of members so we
could design more effective solutions.

Last, we conducted a live user test of the website prototype at InspectionWorld® 2020, where we received feedback in
real time from members.

We are very excited to share our redesigned website with ASHI members. There are many new aspects of the website for
you to engage with, and we encourage everyone to log in and check them out firsthand. Much of the new site will still
feel familiar and some features are completely new.

Member Dashboard

When logging into the website, members will be taken to their personal member dashboard. Unlike the previous design,
we wanted to create a “home base” where members can quickly review their account and access member benefits. With
this dashboard, we provided more transparency to help members better understand their membership progress and
emphasize all the opportunities available.

1. Quick Access Links
   These links help you quickly manage different aspects of your membership.
2. Member Account Snapshot
   Your membership standing and payment plan are clearly shown to make sure you are up to date.
3. Membership Level at a Glance
   Review your progress as you advance your membership to see what you have completed and what is left to check off.
4. Track Your CEs
   This module gives you a way to quickly check your continuing education progress.

Member Profiles for FAI

We overhauled the member profile so members can better showcase their business offerings to potential clients. With
these member profiles, our goal is to give ASHI members a platform to make a meaningful impression on prospective
clients who view their profile using the Find An Inspector search. By filling out the profile with your business
offerings, prospective clients will be able to find you more easily as they filter by different factors. For newer
inspectors, this can be an effective tool to lean on until you have fully developed your own website and digital
marketing strategy.

1. Customize with Your Brand
   Add a personal touch by uploading a professional headshot and branded assets with your company logo to help your
   profile stand out.
2. Customize Your Contact Info
   The editor allows you to enter your preferred contact info for clients, which may be different from the contact
   info for your ASHI account.
3. Updated Automatically
   The profile will automatically display your ASHI membership level and associated credentials, keeping your profile
   up to date all the time.
4. My Inspection Covers…
   This section will be displayed on all member profiles to help clients understand what sets apart each ASHI
   Inspector.

5. Customize Your Offerings
   This list will be different for every inspector. Great way to help clients find the right inspector.
6. Tell Your Story
   Use the bio section to let clients know more about your career and background, and anything else you feel is
   important to share.
7. Quick Leads
   Prospective clients can easily reach out to you to learn more or schedule an appointment; the rest is up to you.

ASHI Newsroom

The new ASHI Newsroom is a natural progression from the former ASHI Reporter website. Instead of being its own
entity, we have added the Newsroom to the main website and expanded its scope. The Newsroom will still feature the
online version of the ASHI Reporter articles; however, it will also feature web-exclusive content to complement the
ASHI Reporter. This will come in the form of updates and announcements directly from ASHI, consumer-focused articles
and articles pertaining to the profession of home inspection. This gives ASHI an effective way to communicate with
members and others within the real estate industry.

• Newsroom Homepage
  Swing by to see the latest stories and updates about ASHI and the world of home inspection.
• Updated Layout
  Articles will feature a more sophisticated design to help accentuate the content of the articles.
• Tagging System
  Articles will be tagged so you can easily access more of the content you want to see.

For more tips and ideas on how to update and personalize your member profile check out the Customizing Your
Member Profile article.