Table of Contents

• Brace Yourself for Winter Weather
• The Dreaded "B" Word and How to Use it Correctly
• Service Philosophy: Strategizing Excellent Service
• Important Announcements
• Controlling Moisture Flow in the Building Envelope
• A Winning Experience at IW Las Vegas
• Bringing an Entrepreneurial Spirit to Home Inspection
• Your ASHI
• Smart Inspector Science: Is That Water Safe to Drink?
• Postcards from the Field
• 'Tis the Season... and the Reason
• Get Involved in ASHI

Contributing Authors

• Dave Kogan & Arlene Zapata
• Alan Carson
• Carol Dikelsky
• Tom Feiza
• Michele George
• Frank Lesh
• Randy Sipe
• ASHI Staff

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