Laurie Brown - Newsroom Author Details
Telephone : 877-999-3433Laurie Brown is an international trainer and consultant who works to help people improve their sales, service and presentation skills. She is the author of The Teleprompter Manual for Executives, Politicians, Broadcasters and Speakers. Laurie can be contacted through www.thedifference.net.
Articles authored
When Good Customer Service Rules Go Bad, October 2007