On The Job
Last month I mentioned that the ASHI Staff was very helpful familiarizing me with the projects they were working on. This month I’d like to introduce the first person who members and the public hear when they call ASHI headquarters.
>>> Bonnie Bruno had been hired through an employment agency back in October 2012. Before coming to ASHI, she worked at a dental office. She started as the receptionist and worked her way up, becoming a dental assistant. Before that she worked as a teller at La Salle Bank, now known as Bank of America. She was so proficient at her job, we decided to hire her full time as soon as we could.
In her own words, Bonnie says, “I finally became an ASHI permanent employee after no one ran me away last week. Yay!! I’m the Administrative Assistant for The Membership Department. The Membership Department is very tight, and we all work together very well in making our members happy (at least we try). On a personal note, I have always lived here in Chicago but still hate the winter. I do have two wonderful daughters and, oh yeah, a husband. I am a big sports fan. I watch everything from baseball, football, soccer and volleyball. Favorite teams are the Cubs, Bears and, yes, the Packers!!” Well, we won’t hold that last team against her.
As an added benefit for ASHI, Bonnie habla Espanol con soltura! Being bilingual makes it easier for Spanish-speaking folks to find out how to find an inspector, how to become ASHI members or just to learn about ASHI. Her bright smile and happy demeanor are reflected through the phone, I’m sure. The next time you call HQ, please welcome our newest employee.
>>> The first week I took over at HQ we had a staff meeting and I handed out a 3x5 card to each person in the room. I asked each participant to jot down the main thing they thought members would want from ASHI (if they could only have one). The answer was unanimous. More business! With that in mind, we are developing a plan to make it easier for the public to “Find an Inspector” and to inform our members when someone clicks on the inspector’s name. So it is even more important now to be sure your profile on the ASHI website is accurate and up to date.
If you’ve read the June ASHI Reporter Membership Survey article, you will have seen that half of our members consider the ASHI website valuable to them. Our challenge will be to convince the other half how important the website is to their business. One way to achieve that is by making it more user-friendly for not only ASHI members but the general public. Another way is the aforementioned notification to our inspectors when a prospect clicks on your profile. In other words, you will be notified immediately when someone is interested in using you for an inspection. That way you may contact them to book an inspection or at least answer their questions.
Speaking of questions, I’d like to hear from you when you have them. The best way is to contact me via email at firstname.lastname@example.org. Thanks for all you do for ASHI.
Interim Executive Director
American Society of Home Inspectors