Don Norman of St. Louis Elected President-Elect of
American Society of Home Inspectors (ASHI)


Sheena Quinn
Public Communications, Inc.

Don Norman of HouseMaster Home Inspection Service in St. Louis, Mo., has been elected President-Elect of the American Society of Home Inspectors (ASHI), the leading non-profit organization for professional home inspectors.

During his term, Norman will work closely with newly elected president Stephen Gladstone to emphasize ASHI's role as the leader in the home inspection profession. This includes rolling out new programs developed to ensure that ASHI members are providing a new standard for customer service - known as The ASHI Experience - within the profession. According to Norman, the goal of these new programs is to educate consumers, so they have the information necessary to make a confident home buying decision while providing extraordinary customer service before, during and after the ASHI inspection.

"Now in its 27th year, ASHI continues to grow and provide outstanding services for both home inspectors and consumers," said Norman, whose organization now represents over 6,000 professional home inspectors in North America. "The ASHI Experience is just an example of this commitment - developing programs and standards that improve the home inspection process and advance the profession of home inspection."

Norman added that in the coming year, a large education effort will be unveiled, providing outstanding technical and customer service training for its members. While ASHI's current standards have become a benchmark for the home inspection profession, these additional standards have been designed to provide home buyers and sellers with a variety of information in a way that allows them to make an even better informed purchase decision.

For More Information

Formed in 1976, the American Society of Home Inspectors (ASHI) is the oldest and most respected professional organization of home inspectors in North America. Its mission is to promote excellence and exemplary practice within the profession. ASHI's Standards of Practice and Code of Ethics are the recognized guidelines for the home inspection profession. For more information on the American Society of Home Inspectors, contact the association at 932 Lee Street, Suite 101, Des Plaines, Ill. 60016. Phone: 800-743-2744. Or visit the ASHI Web site at

EDITOR'S NOTE: Mr. Norman can be reached at 314-504-0153 for additional comment.